Help with Hushtide
Here are answers to the most common questions. If yours isn’t among them, write to us – your message goes to a person, not a ticketing system.
Contact
Email: kontakt@kernmedia.de. We usually reply within two business days.
Please tell us your device, system version and app version – it saves a follow-up question. Please don’t send passwords, payment details or health data.
Frequently asked questions
How do I restore my purchase?
In the app, at the very bottom of “You”, tap “Restore purchases” and sign in with the same Apple Account you used for the purchase. This also works after you switch devices. You don’t need a Hushtide account.
How do I cancel the subscription?
In your Apple Account settings: on iPhone, go to Settings → your name → Subscriptions, or in the app go to “You → Hushtide Plus → Manage subscription”. Cancel at least 24 hours before renewal. Plus stays available until the end of the period you’ve paid for. Deleting the app does not cancel the subscription.
How does the free trial work?
The yearly subscription starts with a 7-day free trial. If you cancel during that time, it costs nothing and Plus stays available until the trial ends. If you like, Hushtide will remind you with a notification two days before the end. If you don’t cancel, the yearly subscription for €39.99 (price for Germany) starts afterwards.
Can my family share Hushtide Plus?
Yes, with a subscription. The monthly and yearly subscriptions work with Apple Family Sharing for up to six people at no extra cost. The one-time purchase is only for the person who bought it. You set up Family Sharing in your device’s Settings under “Family”.
How do I download or remove languages and voices?
Go to “You → Voices & languages”. Extra voices and languages download once – the app tells you the size first – and then work without internet. To remove one, press and hold its entry and choose “Remove recordings”. German with the voice Zen is always part of the app.
I can’t hear anything – what can I do?
First check your device’s volume and whether the sound is going to headphones or a speaker that isn’t nearby. Then look at the session’s mixer and make sure voice, music and nature are turned up. If only one voice or language is silent, download it again under “You → Voices & languages”. If that doesn’t help, write to us with your device and app version.
How do I set up the alarm?
Under “You → Wake up gently”, turn on “Wake up with Hushtide” and choose the time, the days and what you’d like to wake up to. The first time, your device asks whether Hushtide may set alarms. The alarm is available on iPhone and iPad, not on Mac.
What can Hushtide do on Apple Watch?
Apple Watch controls what is playing on your iPhone: pause, resume, stop and the sleep timer. There is also a breathing guide right on your wrist. The sessions themselves are played by the iPhone.
How does Hushtide add Mindful Minutes to Health?
Only if you allow it. Turn on “Mindful Minutes in Health” under “You” and confirm Apple’s permission prompt. From then on, after a guided session Hushtide adds the time you listened, as long as you listened for at least one minute. Sounds on their own don’t count. Hushtide reads no health data. You can turn it off with the same switch or in the Health app.
How do I delete my data?
Go to “You → Delete listening history” to remove your history; you can also undo individual likes there. If you delete the app, all data Hushtide has stored on the device is removed. Entries in Apple Health are deleted in the Health app. We hold no data about you – there is no account.
Not a substitute for medical or therapeutic help
Hushtide is not a substitute for medical or therapeutic help. The app is for relaxation and entertainment and is not a medical device.
In an emergency, please call your local emergency number or contact a crisis service near you. In the app, “Help now” lists helplines.
How Hushtide handles data is explained in the privacy policy.
Last updated: October 6, 2026